Do you have any questions about your order, the website or products?
Please contact the Customer Service Desk by sending an e-mail to firstname.lastname@example.org.
Please find more information regarding the shipping of orders below:
DELIVERY TIME OF ARTICLES
We are offering 2 types of shipping services for the most of the countries. The 2 types of shipping service are called MAIL (shipping without track & trace, but with signature up on receipt) and PARCEL PLUS (shipment with track & trace). The MAIL shipping option will be shipped against lower cost then the PARCEL PLUS shipping service, the shipping time with MAIL is longer then with PARCEL PLUS.
For the following countries we are offering only one service type (PARCEL PLUS), because there is no difference in cost with the MAIL shipping option, so we choose the best and fastest shipping option. Hereby the countries:The Netherlands, Belgium, Germany, France, United Kingdom, Asutria and Denmark.
You can check the shipping time for your country at the shopping card after selected a product. In case we are offering 2 types of services, please choose the shipping service you prefer. Be advised that the provided transit time are in WORKING DAYS (week days).
SHIPPING YOUR ORDER
Our shipments are handled by B2C Europe. Orders are sent in parcels if they do not fit through the letterbox. B2C Europe is most effective when delivering to a home address. For almost all shipment you will receive a track & trace number.
If you have received the shipping confirmation, but have not yet received the order, it is best to wait a couple of working days. In exceptional cases, B2C Europe may take several days rather than 24 hours to deliver an order. Still haven't received your order 3 working days after receiving the shipping confirmation? Then please contact our customer service desk. Please state the order number in your e-mail or keep it to hand when filling in the contact form so we can help you as quickly as possible.
The shipping costs are calculated based on your order and weight. The shipping costs for a given shipping address may vary depending on the size and weight of the order. How higher the weight, the shipping cost increases. This is the standard procedure within all the shipping companies.
The provided shipping cost are based on a door to door delivery, but doesn't include any duty cost. The duty cost depends on the local country rule, for example shipping within the EU is free from duty and shipping to the US is free up to a value of 200,00 USD. For more information, please check with your country customs department.
Please find a detailed overview of payment methods below:
PAYMENT METHODS AT THE MERCHANDISE SECTION OF OUR WEBSITE.
You can pay for your orders in the Mysteryland Merchandise store in any of the following ways:
- Through credit card (Visa and MasterCard). You can safely enter your credit card details through our secured SSL procedure. Together with your credit card company, we see to it the payment is settled correctly.
- Through iDEAL. This payment method allows you to make the payment through your own bank as part of the ordering process. You pay in your own familiar internet payment environment based on the specific security methods of your own bank. You can use iDEAL directly, without having to register for it, if you use internet banking. The bank release the payments overnight, so you will receive the order confirmation from us also overnight.
- Through Paypal. See www.paypal.com
- Through SofortUberweisung. Be advised that the bank has a secured process to check all payments very carefully. It takes maximum 3 days before the bank release to payment to us. The order confirmation will be released after receiving the final payment by the bank.
- DirectEbanking. Be advised that the bank has a secured process to check all payments very carefully. It takes maximum 3 days before the bank release to payment to us. The order confirmation will be released after receiving the final payment by the bank.
- Mister Cash. For our Belgium customers.
WHAT IS MASTERCARD SECURECODE AND VERIFIED BY VISA?
Through MasterCard SecureCode and Verified by Visa, the rightful owner of the credit card is identified. This digital signature protects against the theft of your credit card number, because before payment you first confirm your identity. Unfortunately, not every card holder participates in MasterCard SecureCode and Verified by Visa. The number is growing fast, however, especially because MasterCard and Visa are making participation obligatory in a growing number of countries.
HOW DOES IT WORK?
Your card has not been activated for MasterCard SecureCode and Verified by Visa on a standard basis, you have to first see to this yourself. After activation, you will always be asked for your digital signature whenever you pay by credit card. This code is then immediately checked by your own bank. The digital signature comes in a variety of forms. Which type applies to you depends on your credit card provider. The digital signature may be a password of your own choosing, or a PIN number provided by your bank, or one generated through a Digipas or Random Reader.
You will receive a shipping manifest with your order. You will already have received the actual invoice after placing your order.
Please find more information regarding our returns policy below:
You can return the articles you bought from us under certain conditions. But always mention the ORDERNUMBER on your return shipment. You cannot return tickets and downloads. You can send your returns to the below address:
Att: Mysteryland E-commerce
Att: ordernumber (example: S00001 / 71456)
1380 AC Weesp
Once we have received your return shipment, your payment will be transferred back into your account as soon as possible (within 30 days).
If the item does not fit, you must return the item within 14 days and place your order again.
Please note: If you return an article outside the set conditions or without stating a reason, this does not cancel your obligation to pay for the article, and we may decide not to process your future orders. When in doubt, please contact the Mysteryland Customer Service Desk.
RECEIVED THE WRONG ARTICLE?
Please always check whether the article you receive is the one you ordered. If you should have accidentally received a different article, you can return it within 14 days of receipt. To help us find out how you received the wrong article, it is important that you indicate the reason for the return on the reverse of the shipping manifest.